If you run a business that is at risk of lawsuits from employees, clients, or third parties, you may want to think ahead to ensure that one costly claim does not devastate your business. Increasingly popular, commercial umbrella insurance allows you to more affordably add coverage on top of your existing policies. Umbrella insurance can not only raise your limit, but also expand the scope of claims and liabilities that can be covered by your underlying policy. In the sections below, we review what commercial umbrella insurance is, how it works, and what it does and does not cover. Then we outline expected premiums and how to compare policies, followed by reviews of the top companies for commercial umbrella insurance, including those three listed below.
- Travelers (Best Overall)
- biBerk (Best for Small Business)
- Chubb (Best for High Coverage Limits)
To learn more about commercial umbrella insurance, continue reading below or begin your custom price quote from one of our top-rated providers:
*By clicking the above links, you will go to one of our insurance partners. The specific companies listed above may not be included in our partner’s network at this time.
Understanding Commercial Umbrella Insurance
Most businesses choose a range of insurance policies meant to protect their reputation and revenue in case legal action is taken against them. Each policy purchased has its own per occurrence and aggregate limits that an expensive lawsuit has the potential to deplete. Commercial umbrella insurance ensures an extra layer of protection in case a business exceeds the limits of one or more of its underlying liability policies.
What Is Commercial Umbrella Insurance?
Commercial umbrella insurance is purchased when expected legal expenses or contract requirements might exceed your existing policy limits. It’s used to supplement general liability, employer’s liability, commercial auto insurance, or hired and non-owned auto insurance, benefitting both large and small-scale businesses.
Commercial umbrella insurance should not be confused with personal umbrella insurance, which can only apply to personal plans like auto, watercraft, or homeowner’s insurance. Commercial umbrella policies are meant for business owners and can cover claims relating to property damage, workplace injury, and/or advertising injury. Simply put, commercial umbrella insurance provides extra coverage when your existing general liability, employer’s liability, or commercial auto insurance policy limit is surpassed.
Commercial Umbrella vs. General Liability Insurance
As a reminder, general liability insurance covers third-party claims relating to bodily injury or property damage that take place at your business or as a result of your business’s actions. Commercial umbrella insurance differs from general liability insurance in that it is meant to supplement general liability coverage (as well as other coverages), not replace it.
Commercial Umbrella vs. Excess Liability Coverage
Commercial umbrella insurance is often confused with excess liability insurance, and it’s important to be aware of the differences between the two kinds of coverage. Excess liability insurance provides additional coverage that surpasses initial policy limits, but it is meant to raise the limit of a single underlying policy. For example, if your general liability policy per occurrence limit caps out at $1 million, taking out an additional $1 million of excess liability coverage can cover a lawsuit that totals $2 million in expenses. In this scenario, your underlying policy’s terms and conditions cannot be changed by adding excess liability insurance. The excess coverage will adhere to all the conditions of the initial policy. If the initial policy does not include claims made in foreign countries, for example, the excess policy will not include them either.
Commercial umbrella insurance, on the other hand, has the power to expand the terms and conditions of your underlying policies, while also increasing the coverage limits that apply to them. An umbrella insurance policy can expand coverage to cover claims or circumstances that an underlying policy does not include. It may, for example, broaden your policy’s terms to include claims made in foreign countries. Umbrella policies operate on their own sets of terms and conditions, often offering more coverage than underlying policies. However, if you’re planning to use commercial umbrella coverage to address a claim not covered by your underlying policy, expect to pay an initial SIR, or self-insured retention fee.
The main differences between commercial umbrella and excess liability insurance are the amount of underlying policies each can be applied to and the terms and conditions each adheres to. Excess liability insurance is applied to one policy (usual general or professional liability), while umbrella insurance can be applied to multiple policies like general liability, employer’s liability, and auto insurance. Excess liability sticks to the conditions and restrictions of the underlying policy, while umbrella insurance has the power to broaden the terms and cover additional claims not included in the original policy. One benefit of some umbrella insurance plans is that they can be used to extend the limits of underlying policies purchased from a different company altogether.
Keep in mind that some insurers may use the phrases “umbrella insurance” and “excess liability” interchangeably. Considering the slight but highly significant differences between these two kinds of policies, it’s especially important to read the fine print and fully familiarize yourself with both options before settling on one.
How Does Commercial Umbrella Insurance Work?
Commercial umbrella insurance comes into play when you need to expand the limit of your existing general liability, commercial auto, or employer’s liability policies.
Consider this scenario: one of your employees loses control of a company vehicle in the parking lot of another business, damaging the front entrance, injuring themselves, and injuring a person who happened to be standing near the front entrance. The resulting claims against your business might include property damage, bodily injury, and a workers’ compensation claim from your employee. The cost of two medical bills and property repair may well exceed your existing policy limits. Commercial umbrella insurance can cover the additional costs across the policies.
Here’s another scenario: let’s say your new contract with your biggest client requires you to have liability coverage of at least $3 million to make the deal final. If your existing limit is only $1 million, you’ll need umbrella insurance to cover the remaining $2 million. This is common when working with large-scale businesses in high-risk industries like construction. Supplementing your coverage with umbrella insurance is often cheaper than increasing your underlying policy limits. Umbrella insurance can also cover losses and claims that your underlying policy does not address, making it a more effective choice for protecting your business.
As with other forms of insurance, your premium, or monthly insurance cost will depend on how much umbrella coverage you purchase, your location, and risk factors. Instead of paying a deductible before your coverage kicks in, umbrella insurance plans require you to pay a self-insured retention (SIR). This fee only applies when the new umbrella policy is needed to cover claims excluded by your underlying policies, and has to be paid before your insurance provider begins any payments.
What Does Commercial Umbrella Insurance Cover?
Umbrella insurance covers three main elements of your business’s insurance coverage. What makes umbrella policies versatile is their ability to cover multiple policies at once.
What Umbrella Insurance Covers
Umbrella insurance provides additional coverage across general liability, commercial auto, and employer’s liability policies as follows.
General Liability Claims
General liability insurance covers claims related to property damage and bodily, personal, or advertising injury suffered by a third party at your business or as a result of your business practices. Bodily injury can include anything from slip and fall scenarios to injury as a result of a faulty product. Physical injury claims can include costs like medical bills, physical therapy, caretaking services, pain and suffering compensation, or loss of income.
A general liability policy also covers claims of personal injury, which includes reputation damage caused by slander. If your business practices negatively impact the reputation of an outside professional, you may find yourself on the receiving end of a defamation lawsuit. Other kinds of personal injury accusations include libel, invasion of privacy, and false arrest. Expenses can include loss of income as a result of personal injury. Advertising injury is similar, but focuses specifically on slander through advertising. If claims made in one of your business’s advertisements damage an outside professional’s reputation, you may be held responsible for their loss of income.
Property damage is another aspect of general liability coverage. This includes damage and destruction of third-party property on the grounds of your business or as a result of your business practices. If one of your employees arrives at a home to repair a roof but accidentally damages the homeowner’s fence, your business will need to cover the associated repair costs.
Commercial Auto Insurance
Used by businesses with anywhere from one to a fleet of company vehicles, commercial auto insurance typically covers damage to vehicles, property damage caused by vehicles, and injuries sustained in accidents. Physical vehicle damage includes collision and comprehensive damage; the latter covers circumstances other than collisions, such as storms. Many plans also provide uninsured motorist coverage (covering damage to your car created by an uninsured driver), the cost of damaged customer cargo that was being transported, and car damage sustained during towing.
Auto insurance covered by an umbrella policy also includes hired and non-owned auto insurance (HNOA). This entails the use of vehicles your business doesn’t own for business-related activities. Hired vehicles and non-owned vehicles include cars or trucks your business rents, as well as yours and your employees’ personal vehicles, as long as they are used for clear business purposes. HNOA is a kind of liability coverage that can account for damage to a third-party vehicle, injuries sustained by a third-party as the result of a collision, or legal fees in case of a negligence lawsuit against your business. In the event of an incident, your or your employees’ personal medical bills and vehicle damage would not be covered by HNOA insurance.
If you employ workers, you likely already have an employer’s liability insurance policy. This covers your business in case an employee brings a lawsuit against you following a workplace injury. Employer’s liability is separate from but often included in a workers’ compensation policy; it is meant to help cover legal expenses resulting from employee lawsuits.
What Umbrella Insurance Does Not Cover
When purchasing an umbrella insurance policy, be aware that it won’t cover all risks associated with your business.
- Personal Property or Personal Injuries: Umbrella insurance does not cover personal injury or damage to your personal property. For example, an umbrella policy will not cover incidents like you slipping and falling on the steps of your business. If an employee accidentally drives a forklift into your personal vehicle, that damage will not be covered either.
- Intentional Damage: As expected, umbrella insurance won’t cover damage done intentionally or as the result of a crime.
- Business Property: Business property damage is not covered by umbrella insurance. You’ll need a separate commercial property insurance policy to protect physical assets like furniture, office supplies, manufactured products, and even the building owned by your business.
Who Needs a Commercial Umbrella Policy?
Depending on their industry, business model, and customer type, small businesses can benefit from the protection of a commercial umbrella policy.
- Businesses Entering New Contracts: If you’re entering into a contract with a newer, larger client, the contract may require you to have a certain amount of liability insurance. This is especially true when a business begins a contract with a government client. If this requirement exceeds your existing limit, you can use umbrella insurance to make up the difference.
- High-Risk Industries: Businesses working in high-risk industries like construction may experience more frequent or expensive employee injuries and need umbrella insurance to cover unexpected medical expenses. Businesses that work on or handle clients’ property will also benefit from extra protection, considering damage risks.
- Businesses Open to the Public: If your property is open to a regular stream of customers and your business sees a lot of traffic, extra coverage can come in handy in case injury or third-party property damage takes place on-site.
- Businesses With Company Vehicles: If your business uses company vehicles to run errands, make deliveries, or transport client cargo, an umbrella insurance policy will keep you protected in case of accidents or vehicle damage.
Considerations for Certain Businesses
Every business is different, meaning that as an owner, you tailor your insurance plan to your business’s needs. A sole proprietor with an online business and no employees, for example, won’t benefit from the same policies as a large-scale manufacturing facility.
Commercial Umbrella Insurance for Small Business
Adding commercial umbrella insurance to your policy allows your small business to enter contracts with a larger client base. If a contract requires higher coverage limits, an umbrella policy can elevate your business and help it grow instead of being limited to lower-stake contracts. Small businesses with a retail element and a high level of customer interaction are also perfect candidates for umbrella insurance because of the risk factors involved.
Commercial Umbrella Insurance for Rental Properties
If you rent out multiple properties, you’ll likely want an umbrella policy to keep you covered in case one or more tenants wage a lawsuit against you. The umbrella coverage may cover claims excluded from a general landlord liability policy, along with raising its limits to pay for higher legal fees. Lawsuits related to tenant injuries, injuries on your vacant properties, and damages caused by your tenants are among the legal claims that may be brought against you as a landlord; the more properties you have, the more risk you face. One significant benefit of commercial umbrella insurance for landlords is the fact that one policy can cover all your properties as long as they are owned by the same entity. This applies even if the properties are located in different states.
What to Watch out for With Business Umbrella Insurance
Adding umbrella insurance to your underlying policies can seem confusing, especially because of its similarities to excess liability coverage. Don’t assume that an umbrella policy will “follow form” or stick to the same coverage conditions as your underlying policies.
Keep in mind that unlike certain types of insurance that use standard policy forms, umbrella insurance policies are not the same across the board. Known as “stand-alone” policies, umbrella policies operate by their own unique exclusions, caveats, disclaimers, and conditions, and are best understood by reading the wording of the insuring agreement carefully.
Duty to Defend
An umbrella insurer’s duty to defend any claim brought against you isn’t always a given. When it comes to commercial umbrella insurance, your insurer might reserve the right to defend you, but might not be required to. Simply speaking, without a duty to defend provision in the policy, the insured might be stuck having to coordinate and lead the defense of an ensuing lawsuit. The specifics of duty to defend depend on state laws, and may require additional research into your state’s insurance legislation.
Some liability policies include sublimits-a type of limit that is lower than the policy’s aggregate limit-for certain types of losses. For example, a general liability policy with a $2 million aggregate limit, might have a $200,000 sublimit on damages to premises rented to you. In the event of a lawsuit where damages exceed a particular sublimit, but don’t exceed the aggregate policy limit, your commercial umbrella insurance might not apply.
Commercial Umbrella Insurance Costs & Premiums
Commercial umbrella insurance is usually purchased by the million, meaning you may find yourself adding $1 to $5 million of extra coverage to your policy. As with all insurance policies, the premium is the monthly or annual amount you pay to maintain your policy, and can vary based on a number of factors.
How Much Does Commercial Umbrella Insurance Cost?
Commercial umbrella insurance typically costs around $500 per year for each additional $1 million in coverage. According to Embroker, most small businesses pay between $500 and $1,500 per year for their commercial umbrella policy.
Determining the Right Amount of Umbrella Coverage
The right amount of umbrella coverage for your business depends on your reasons for needing additional coverage. If you are considering an umbrella insurance policy to meet contract requirements, your client will likely provide a specific limit your coverage needs to reach, like $5 million. In that case, your umbrella coverage will just need to total the difference between your underlying policy limits and the new requirement.
You may also consider adding umbrella insurance to your plan because of the nature or your business or because you expect it to grow. If this is the case, you may want to start with $1-2 million of extra coverage and expand it in increments of $1 million as your business expands, you hire more employees, or you grow the number of vehicles your company uses.
As expected, the more umbrella coverage you purchase, the higher your monthly costs will be.
Additional Factors Affecting the Cost of Umbrella Policies
The following factors may affect the cost of your umbrella policy specific to your business.
Some industries are designated as more high-risk than others. The riskier your industry, the more your umbrella insurance and other kinds of coverage may cost. Manufacturing, construction, carpentry, trucking, and warehousing are some examples of industries that have a higher risk of employee injury, third-party property damage, and auto accidents. Industries like technology services, small-scale retail, and consulting may be considered low-risk, resulting in lower coverage costs.
Your revenue is directly correlated to your insurance costs. If a business sees high revenue, it is more likely to experience more expensive defense costs, legal fees, and settlements.
Size and Scale
Larger, busier businesses are more likely to have a larger employee base, more company vehicles, and more space for potential third-party incidents to take place in, especially if they are open to the public. Simply speaking, the larger your business is, the higher the risk-and your commercial umbrella insurance rate.
When purchasing additional insurance, you will be required to submit your claims history to the potential insurer. The more lawsuits your business has on record, the more your umbrella coverage will cost.
Finding the Best Commercial Umbrella Insurance
First offered to American customers in the late 1950’s, umbrella insurance has held a steadily growing role in business coverage for over half a century. Umbrella insurance limits have risen just as steadily, and a number of factors have contributed to higher caps over time, including growing vehicle use and a rise in trends like lawsuit investing and lawsuit financing. Though this has caused higher umbrella insurance rates across the board, it also means your umbrella insurance policies are capable of covering more expensive lawsuits and settlements, saving your business crucial time and money in the long run.
Comparing Commercial Umbrella Policies
As with any kind of insurance policy, there are a few factors to be aware of when looking for the right commercial umbrella policy to suit your business’s needs. Reading the fine print, paying attention to disclaimers, and reviewing your state laws can help you make the most informed decision. Since you can supplement underlying policies from one company with umbrella insurance from another, you can mix and match to find the combination that makes the most sense.
Coverage Options & Policy Limits
Most insurers use non-standard policies when it comes to umbrella insurance, meaning the policy form is not consistent across providers. This makes its terms, conditions, and disclaimers unique to that company. The common use of non-standard policies broadens the range of coverage options you have to choose from, but makes comparing policies across insurers more challenging. Since commercial umbrella policies differ substantially from company to company, it’s critical that you read and understand the terms carefully.
While umbrella insurance limits often cap out at $5 million, these limits can vary widely by company. For example, umbrella insurance limits from Chubb can exceed $25 million, depending on a large global or national company’s needs. As with other types of insurance coverage, commercial umbrella policies distinguish per occurrence and aggregate limits, which often depend on the underlying policy terms. When comparing policies, it’s important to understand these differences to ensure adequate coverage.
When compared to other forms of commercial insurance, commercial umbrella policies tend to be fairly inexpensive. This is because the umbrella policy only kicks in when underlying policy limits are exhausted, and because of this, the probability of a claim is much lower. As previously discussed, policy costs depend primarily on factors beyond one’s control-such as industry and business size-however, business owners can save money by selecting reduced coverage limits, less flexible policies, or choosing a lower-cost provider.
Claims & Defense
When comparing providers, you’ll want to remain aware of each company’s claims reporting method. A streamlined online claims reporting tool is always an asset, especially because claims are extremely time sensitive and should be reported immediately to maintain accuracy.
As you review companies, look for a duty to defend provision in the commercial umbrella policy you are considering. While the terms and conditions of duty to defend depend on individual state laws, if a company does not include such a provision, it may mean the insurer is not legally obligated to defend your case, leaving your business to take on the cost and responsibility on its own, before ultimately being reimbursed by the insurer.
Company Reputation & Financial Strength
When choosing an insurer for your commercial umbrella policy, you’ll want to base your decision on the company’s reputation and financial strength at the time of the purchase. A company website may not always disclose information like customer ratings and financial reputation, and accredited sources like the Better Business Bureau can help you learn more about the company’s practices. Agencies like AM Best, Standard & Poor’s, Fitch, and Moody’s provide financial strength ratings for insurance companies (i.e. how likely they are to meet their financial obligations in the event of a claim), helping you confirm a company’s reliability before selecting its coverage.
J.D. Power is another reliable source for company data analytics, insurance market studies, and consumer satisfaction surveys.
Best Commercial Umbrella Insurance Providers
Travelers (Best Overall)
Boasting a long history, strong customer base, and extensive business insurance experience, Travelers is one of the United States’ best known insurers, especially among small business owners.
- Exceptionally high umbrella policy limits
- Superior ratings from AM Best and Standard & Poor’s
- A large national agent network, resulting in quick in-person service
- Coverage cannot be purchased online
- Occasional customer miscommunication and response time complaints
Travelers commercial umbrella limits can reach $25 million for small businesses, meaning you’ll likely have more than enough extra coverage if you’re entering a contract with a larger client or preparing for a just-in-case scenario. The company’s online solution-seeking tool lets you select your industry to discover available policies specific to that field. However, because not all businesses can be covered by its standard plans, Travelers offers potential customers access to its Northfield Excess & Surplus Lines division, which offers services to organizations with highly unique needs.
When choosing an insurance provider, sources like credit rating agencies and the Better Business Bureau can give you insight into details that may not be obvious, like companies’ financial stability and customer satisfaction. Fortunately, Travelers ranks highly on all major scales, having received an A++ from AM Best and an AA from Standard & Poor’s.
While Travelers policies cannot be directly purchased online, a wide network of agents is available across the country. The company’s agent tool, easily accessible online, can match you with a local agent who can help you get your umbrella coverage started.
Customer complaints featured on the Better Business Bureau website cite instances of miscommunication and lagging response times when contacting Travelers agents. While many of these complaints are marked as resolved, a handful remain unaddressed to the customers’ satisfaction. However, the BBB ranks the company as an A-level business, a score based on customer complaints, public data, and other information about the business. This, coupled with Travelers’ ratings from agencies like AM Best and Standard & Poor’s, upholds the company’s reputation on the market and among the public.
Highly regarded among rating agencies and business owners alike, Travelers can match you with a commercial umbrella policy customized to your needs. With high limits and an accessible agent base, Travelers is our choice for offering the Best Commercial Umbrella Insurance Overall.
biBERK (Best for Small Businesses)
Established in 2015 as part of the Berkshire Hathaway Insurance Group, biBERK specializes in small business coverage. Founded to fill in the gap between small business owners and effective, affordable policies, biBERK continues to provide insurance services that are modern and up to date with changing business models and markets.
- Instant online quote system provides quick coverage recommendations based on your business’s characteristics
- Top rated by AM Best and the Better Business Bureau
- Umbrella Insurance is not available in all 50 states
One of biBERK’s most obvious benefits is the company’s dedication to modernizing its quote and policy purchase process as needed. Instead of sticking to the somewhat more traditional approach of having customers purchase insurance through local agents, biBERK allows you to buy its umbrella policy online or via a phone call. Getting an instant quote is simple; you start by selecting your industry through the company’s online quote tool. After answering a series of questions like how many workers you employ and where your business is located, you can find out what products match your needs and move on to selecting the right amount of coverage. If you’d rather talk to a person, biBERK’s licensed customer service experts are available Monday through Friday.
biBERK also advertises its umbrella policies as saving customers up to 20% when compared with similar providers, citing its ability to provide insurance without a broker or middleman. According to biBERK’s estimate, your first $1 million increment of umbrella coverage will most likely cost your small business anywhere between $200 to $400 annually.
With an A+ score from the Better Business Bureau and an A++ rating from AM Best, biBERK maintains a strong financial and customer service reputation on the insurance market. The company’s affiliation with Berkshire Hathaway helps guarantee the high level of service you would expect from a company with seven decades of experience in the field.
One drawback of biBERK’s insurance policies is that coverage does vary by state. The company’s helpful Coverage Map shows where exactly each of its policy types is offered. For example, customers in Montana, Wyoming, Vermont, Oregon, and a handful of other states across the country will not be able to take advantage of biBERK’s umbrella insurance coverage. Other kinds of coverage are also inconsistent; professional liability is the only one of biBERK’s policies offered to businesses in all 50 states.
Despite varying by location, biBERK’s umbrella coverage is a strong choice for those in applicable states. Catering specifically to small businesses, the company’s policies may be significantly more affordable than those from other insurers. You’re also guaranteed to save time by obtaining a quote, directly purchasing a plan online, and speaking to an expert specializing in small business insurance when questions come up. For these reasons, we recommend biBERK as having the Best Commercial Umbrella Insurance for Small Business.
Chubb (Best for High Coverage Limits)
As one of the world’s largest underwriters, Chubb is a reliable choice for a new umbrella insurance policy. With a special focus on midsize and large businesses, Chubb’s expert team provides unmatched customer service and coverage across its commercial lines.
- Higher umbrella coverage limits that competing providers
- Coverage enhancements based on industry or business location
- Offers crisis assistance coverage to help business owners navigate unexpected emergencies
- Policies are typically more expensive
Chubb divides its umbrella insurance offerings into two broad categories: one geared towards midsize companies earning up to $1 billion annually and the other tailored towards large, global companies like financial institutions with revenues in excess of $1 billion. While policies from Chubb tend to be more expensive than competing providers, its policies also tend to offer a lot more.
For example, Chubb offers locally admitted policies for companies that operate across multiple countries or jurisdictions. The insurer also offers a most favorable jurisdiction policy enhancement, which extends insurance coverage to punitive damages even in jurisdictions that might not allow it. While these features might not be useful to a small business that operates locally, they are essential for larger organizations.
Chubb’s catastrophe management and crisis assistance coverage is another aspect of the company that stands out. A serious crisis can throw an unprepared business completely off track, resulting in negative media coverage, along with unexpected travel, temporary living expenses, and even psychological counseling costs. These are among the expenses that would be included under Chubb’s crisis assistance coverage, which is automatically provided with its commercial umbrella policies.
Apart from cost, Chubb’s only other drawback is its lack of an online quote tool; customers have to contact outside agents in their area to receive an accurate price estimate. However, for the types of businesses that Chubb targets, this is likely not an issue.
Earning the highest customer satisfaction rating possible from J.D. Power’s 2020 U.S. Small Commercial Insurance Study, Chubb remains dedicated to ensuring a positive customer experience. An AA rating from Standard & Poor’s and an A ++ from AM Best speak to Chubb’s continuously high-ranking financial strength.
A combination of high coverage limits, overseas coverage, and robust crisis assistance, make Chubb our pick as offering the Best Commercial Umbrella Insurance for Large Companies.
State Farm (Best for Customer Service)
If you’ve ever looked into insurance for yourself or your business, you’re likely familiar with State Farm’s prominence in the industry and “good neighbor” reputation. The company’s commercial umbrella insurance is one of many commercial policies the company offers to business owners across the country.
- Excellent customer service across its commercial lines
- Policies designed to fit your industry’s risks
- Mobile access to file a claim, contact your agent, and other services
- You must contact an agent to get a quote
State Farm’s small business-oriented insurance policies are customized depending on the risks you face in your industry. Featuring over 300 professions, the company’s online policy-finding tools allow you to select your business type and view the types of coverage you may want to consider alongside commercial umbrella insurance. This customized approach makes sure you don’t under- or over-purchase coverage. State Farm’s Business Insurance Directory offers specialized policies ranging from service contractors to accountants and everything in between.
Once you’ve chosen the coverage you need, purchased your umbrella policy, and set up an account with State Farm, the company’s convenient mobile app saves you the trouble of logging into a computer every time you need to view your insurance card, upload documentation, or contact an agent. You can also file and manage claims through the app, which can be crucial when beginning a new claim.
Unlike some of its competitors, State Farm requires customers to contact a local agent to get a concrete quote. This may be less convenient than getting a quote online, but also gives you the chance to ask all the questions you’ve been wondering about while speaking to a live person. The insurer’s online “Get a Quote” section leads you to a list of agents to choose from based on your location.
One of State Farm’s greatest strengths is its customer service. So while some might prefer the option of being able to purchase a policy online, those who do decide to work directly with State Farm agents tend to be highly satisfied. State Farm was recently ranked among the best in a recent J.D. Power commercial insurance satisfaction study and also boasts an A rating from the Better Business Bureau. When it comes to financial stability, State Farm’s A++ rating from AM Best and AA score from S&P are a testament to the company’s financial stability.
State Farm’s combination of customized insurance policies to fit a wide range of business needs and unmatched support offered by its network of agents make it our pick as offering the Best Customer Service.
By clicking the above links, you will go to one of our insurance partners. The specific companies listed above may not be included in our partner's network at this time.